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At this point I felt like i was owed some sort of compensation because I've yet to hear anything about my refund yet alone have I been treated with any decency. This continued until yesterday when i spoke to Vincent again, he acted in the same exact manner, denied me his managers phone number when i asked for it, & even hung up on me. I could get ahold of just about anyone in the entire establishment but the moment I tried to speak to a manager it was voicemail after voicemail. So I waited for a call until about 3:30pm when I decided to just call back. So I called Ameristar around 10:30am & asked to speak with a manager, that's when I met Vincent, I'll spare you the fine details but during the duration of our call I was consistently spoke over, ignored, & belittled until he told me he needed to verify with the night manager about my refund & that he'd call me around 2pm. I called my bank to see if there was a refund in process or what was going on & they couldn't find anything. I waited a couple days to see if it would dissappear or if a refund would be posted but nothing ever came until the 30th when the charge had posted all the way. Come the 27th & the full ammount was posted as pending. The both said it wouldn't be an issue to get my money refunded & the most I would get charged is $17 for the resort fee. When arriving to the front desk I was greeted by two females, the one i spoke to on the phone & one who claimed she was management. The lady I had spoke to on the phone said it wouldn't be an issue & that I might get charged with a resort fee which she'd elaborate on once I got to the front desk.

I called down to the front desk & asked if i could receive a refund since we barley got to walk into the room before we had to leave. Around 8:30pm I had went up to the room & received a phone call about a death in the family, so I did what any sane person does. I had checked into my hotel room around 5:30/6pm & went straight to the casino so I could see what was so grand about it before I went to my room.

I just turned 21 on November 26th & was going to be staying here since its supposed to be one of the nicer hotels in blackhawck. I have never been the type of person to write a review, yet alone a bad review, but my entire interaction with Ameristar has been so dreadful that I felt it needed to be shared with others. Hotels near Ameristar Casino Black Hawk.

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